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Terms & Conditions

Zelluxury-
Bettwiesen Bahnhofstrasse 23 Switzerland
9553
Email: zelluxury@gmail.com
Phone/WhatsApp: +41762428760
Eligibility

  • You must be at least 18 years old to place an order.

  • By using our site, you confirm that all information provided is accurate and complete. 

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Products

  • All products are handmade and may vary slightly in appearance, size, or colour.

  • We make every effort to display product images and descriptions accurately, but variations may occur.

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Orders & Payment

  • Orders are placed via our website and confirmed by email.

  • Payment is required at the time of ordering.

  • We accept major credit cards, TWINT, and other payment methods as displayed at checkout.

  • We reserve the right to refuse or cancel any order for reasons including product availability, suspected fraud, or errors in pricing.

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Pricing

  • All prices are in CHF and include VAT (if applicable).

  • Shipping costs are displayed at checkout.

  • Prices may change at any time, but confirmed orders will not be affected.

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Shipping & Delivery

  • Delivery is available within Switzerland only.

  • Estimated delivery time: 2–5 business days after dispatch.

  • We are not liable for delays caused by postal or courier services.

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Returns & Refunds

  • Please refer to our Return Policy for full details. *Which is available at the bottom of the page!

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Liability

  • We are not liable for indirect or consequential losses caused by delayed delivery or product issues.

  • Candles must be used according to our safety instructions. We are not responsible for damage caused by misuse.

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Intellectual Property

  • All text, images, product designs, and branding on this site are the property of Zelluxury.

  • No content may be copied, distributed, or reproduced without prior written consent.

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Privacy

  • Please refer to our Privacy Policy for details on how we collect and process your personal data.

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Governing Law

  • These Terms are governed by Swiss law.

  • Any disputes shall be handled by the competent courts of the Canton of [Your Canton], Switzerland.

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Changes to Terms

  • We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website.

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Privacy Policy – Zelluxury.ch

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Zelluxury respects your privacy and is committed to protecting your personal data.

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1. Information We Collect

  • Name, email address, shipping and billing address.

  • Payment details (processed securely via third-party payment providers).

  • Order history and customer communication.

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2. How We Use Your Data

  • To process and deliver your orders.

  • To communicate with you regarding your purchase.

  • To send promotional emails (only with your consent).

  • To improve our website and customer experience.

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3. Data Sharing

  • We do not sell or rent your data.

  • We share necessary details with payment providers and courier services to complete your order.

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4. Cookies

  • Our website uses cookies to enhance browsing and improve services.

  • You can disable cookies in your browser settings, but some site features may not work.

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5. Data Retention

  • We keep your personal data only for as long as necessary for legal, accounting, or operational purposes.

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6. Your Rights

  • You can request access, correction, or deletion of your personal data.

  • Contact us at zelluxury@gmail.com to exercise these rights.

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7. Security

  • We implement appropriate security measures to protect your personal data.

Return Policy – Zelluxury.ch

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We want you to be completely satisfied with your purchase.

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Eligibility:

  • Returns accepted within 14 days of receipt.

  • Products must be unused, in original packaging, and in perfect condition.

  • For hygiene and safety reasons, used candles or candles with broken seals cannot be returned.

 

Non-returnable items:

  • Custom-made or personalized products.

  • Sale items unless faulty.

 

How to return:

  • Contact zelluxury@gmail.com within 14 days with your order number and reason for return.

  • Return shipping is at the customer’s expense unless the item is faulty.

  • Refunds are processed within 7 business days after inspection.

 

Damaged or faulty items:

  • Report within 48 hours with photos of the product and packaging.

  • We will arrange a replacement or refund.

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